The terms of
working together.

Agreement to These Terms

These Terms of Service ("Terms") govern the provision of digital marketing and related services by Lvra Global (Pvt) Ltd ("Lvra Global," "we," "our," "us") to its clients ("you," "the Client"). They set out the general basis on which we work together and apply to every engagement unless we have agreed otherwise in writing.

Most engagements are also covered by an individual service agreement signed for a specific project, which defines the exact scope, deliverables, term length, and commercial terms. These Terms apply alongside that agreement. Where a signed service agreement and these general Terms differ, the terms of the signed service agreement prevail.

By engaging our services, signing a service agreement, or otherwise instructing us to begin work, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Key Definitions

To keep these Terms clear, the following words have the meanings set out below:

• Service Provider: Lvra Global (Pvt) Ltd, the party providing the Services.
• Client: The individual or company that engages Lvra Global to provide the Services.
• Services: The digital marketing, content, production, advertising, and related services described in your service agreement or otherwise agreed in writing.
• Service Agreement: The individual agreement signed for a specific engagement, setting out scope, deliverables, term, and commercial terms.
• Confidential Information: Any non-public business, technical, financial, or strategic information disclosed by one party to the other in connection with the Services.

Services We Provide

Lvra Global provides digital performance marketing and creative services. The specific services, deliverables, and quantities for your engagement are defined in your service agreement. Depending on what you engage us for, the Services may include:

• Social Media & Ad Management: End-to-end management and optimisation of your advertising and social presence across platforms such as Meta, Google, LinkedIn, and others — including scheduling, community management, and performance-based adjustments.
• Content Creation & Organic Growth: Development and delivery of image and video content optimised for engagement and conversion across your channels.
• Video & Studio Production: Professional shoots and editing focused on your brand identity and offerings, coordinated and scheduled in advance as set out in your agreement.
• Paid Campaign Management: Setup, management, and optimisation of paid advertising — including strategy, creative, audience targeting, A/B testing, retargeting, and platform-policy compliance.
• Reporting & Strategy: Ongoing monitoring, performance reporting, and strategic guidance to improve results over the course of the engagement.

The precise scope, deliverables, and volumes for your engagement are always set out in your individual service agreement.

Term & Engagement

Engagements generally run for a fixed initial term specified in your service agreement. This initial term exists so that comprehensive marketing strategies can be properly executed — including foundational setup, content production, testing, iterative optimisation, and the time required for results to mature.

Because early strategy work depends on this runway, engagements are not terminable for convenience during the initial term. Once the initial term is successfully completed, the engagement continues on a rolling month-to-month basis under the same terms, unless either party gives notice in accordance with the "Ending an Engagement" section below.

Fees, Invoicing & Payment

Our Services are provided on a retainer basis. The fees for your engagement, along with any one-time setup fees, are set out in your service agreement.

Invoices are typically issued in advance of each service period, and payment is due within the timeframe stated in your agreement so that funds are received before the service period begins. All fees are exclusive of any applicable taxes, duties, or levies, which are borne by the Client. Except where required by law, fees paid are non-refundable.

Advertising Budgets & Platform Spend

Advertising spend is separate from our service fees. Any advertising budget is the sole responsibility of the Client and is paid directly by the Client to the relevant advertising platforms (such as Meta, Google, and LinkedIn).

We set up, manage, and optimise your campaigns and provide spend forecasts, performance reports, and allocation guidance — but we do not fund, hold, or directly control these platform payments. The Client is responsible for ensuring that any agreed advertising budget is funded and available on the platforms at the start of each period to avoid interruptions in delivery.

Late Payments

Any payment not received by its due date will be considered late. Where payments are outstanding, we reserve the right to pause or temporarily suspend all Services — including content scheduling, ad management, and performance monitoring — until amounts due are received in full.

Repeated late payments may cause delays in campaign execution and may, at our discretion, be treated as a material breach of the engagement.

Client Responsibilities

To help us deliver the Services successfully, you agree to:

• Provide Branding Assets: Supply logos, product and service imagery, brand guidelines, existing marketing collateral, and any relevant past content in a timely manner when requested.
• Give Timely Approvals & Feedback: Provide prompt, constructive approvals and feedback on content, campaigns, and deliverables. Delays in approvals or feedback may affect timelines and performance, for which we cannot be held responsible.
• Fund Advertising Budgets: Ensure any agreed advertising budget is available on the relevant platforms at the start of each period.
• Provide Accurate Information & Access: Give us accurate information and the platform and account access reasonably required to perform the Services.

Intellectual Property

Confidentiality

During and after an engagement, each party may have access to the other's Confidential Information — including business strategies, marketing plans, financial information, client lists, trade secrets, and proprietary data.

Both parties agree to keep such Confidential Information strictly confidential and not to disclose, reproduce, or use it for their own benefit or that of any third party without the other party's prior written consent, except as required to perform the Services or by applicable law. Each party will protect the other's Confidential Information using at least the same degree of care it applies to its own.

Limitation of Liability

We perform the Services with reasonable care and skill. However, you acknowledge that marketing outcomes are inherently unpredictable and are influenced by many external factors beyond our control — including changes in market behaviour, consumer demand, competitor activity, economic conditions, platform algorithm changes, and other market dynamics. We do not guarantee any specific results, rankings, revenue, or performance.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive losses — including lost profits, loss of data, loss of anticipated savings, business interruption, or reputational damage — whether or not such losses were foreseeable and whether the claim arises in contract, tort, or otherwise. Fees paid are non-refundable, and no dispute or claim entitles the Client to a refund beyond what is expressly stated in these Terms or a signed service agreement.

Force Majeure

Neither party is responsible for any delay or failure to perform its obligations where caused by events beyond its reasonable control ("Force Majeure Event") — including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labour disputes, government action, widespread platform outages, or major internet or power disruptions.

The affected party will promptly notify the other in writing and use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the engagement on written notice, without further liability except for Services already rendered.

Ending an Engagement

An engagement may end in the following ways:

• Termination for Breach: Either party may terminate immediately on written notice if the other commits a material breach and fails to remedy it within thirty (30) days of receiving detailed written notice of the breach.
• During the Initial Term: The initial term is a fixed commitment, so an engagement cannot be terminated for convenience during it. If the Client ends an engagement early during the initial term, early-termination charges may apply as set out in the relevant service agreement, reflecting the upfront planning, setup, and creative investment already made.
• After the Initial Term: Once the initial term is complete, either party may terminate by giving at least thirty (30) calendar days' written notice, clearly stating the intended effective date.
• Completion: On completion of an engagement and full payment of all outstanding fees, the deliverables created specifically for you become your property, as described in the Intellectual Property section.

Survival: the sections on Intellectual Property, Confidentiality, Limitation of Liability, Ending an Engagement, and Governing Law continue to apply after an engagement ends.

Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or an engagement will first be addressed through good-faith negotiation between the parties. If the parties cannot resolve the matter amicably within thirty (30) days, it will be submitted to the exclusive jurisdiction of the courts of Sri Lanka.

General Provisions

• Entire Agreement: These Terms, together with your service agreement and any schedules, constitute the entire agreement between the parties on their subject matter and supersede all prior understandings, representations, and warranties, whether written or oral.
• Amendments: No amendment, modification, or waiver of any provision is effective unless made in writing and signed by authorised representatives of both parties. We may update these general Terms from time to time, with the current version published on this page.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force, and the affected provision will be modified to the minimum extent necessary to make it valid and enforceable.
• No Waiver: A failure or delay in exercising any right under these Terms does not operate as a waiver of that right or any other.

Contact Us

If you have any questions about these Terms of Service, an engagement, or a service agreement, please reach out to us — we're happy to help.

Business Address: Lvra Global (Pvt) Ltd, 14 Sir Baron Jayathilaka Mawatha, Colombo 01, Sri Lanka — Phone: +94 70 355 9858